When my old wood garage door went off track, Russell Garage was there within an hour. Willing to buy a new door, I looked at the catalog. Where are the wood doors? After declining a new vinyl installation, Russ fixed my wreck of rot and splinters and made it work again (he couldn't have made a dime that day). Ready to buy the new door years later, the company offered many choices of custom wood doors to be ordered. Because of my contractors time conflict, Russell ended up storing my door an entire season at no charge. This company's customer service is responsive, the technical skill expert, plus they are wonderful people. I would never have anyone else.